Price Match Policy

At its core Pipes and Cigars is a small group of pipe and cigar enthusiast who work hard every day to provide you with the best products at the best prices all the while providing you with unsurpassed customer service. We understand the competitive nature of our industry and you may find something that we offer priced lower elsewhere. If you do, just give us a call at 800-494-9144 and let us see what we can do for you. In most cases we can match the regularly advertised prices of our competitors. There are occasions our competitor may have been offered a pricing promotion that we weren’t. If that’s the case we may ask you to buy some on our behalf so we can enjoy the same discounts. Although the best price is always important, remember no one is going to work harder to ensure your satisfaction.

Thank you in advance for the opportunity!

Order Fulfillment

We strive to process every order quickly and most orders are filled within 24-36 hours from the time they are placed and in some cases could be a bit longer based on the amount of orders received on a particular day. Weekends and holidays are not counted. Customers who choose expedited shipping (i.e. Next Day Air etc.) will normally ship the same day provided orders are received before 12 Noon EST. In the case of an out of stock item we will make every attempt to notify you by phone and/or email as soon as possible. Keep in mind that expedited shipments and days in transit are measured in business days.

PayPal as a Payment

If you choose PayPal as your payment method, please note that the entire amount of your order, including any possible backordered item will be charged to your account. Backorders will ship as soon as inventory is replenished. If you change your mind about waiting for the backorder, contact us and we will refund your PayPal account for the backorder amount. Substitutions are always possible and we will work to find replacement product that satisfy your needs.

Shipping Costs

PipesandCigars.com uses Real-Time shipping. Our shopping cart calculates the actual shipping costs based on weight and destination and will be displayed during the checkout process.

FREE UPS Ground Shipping on all orders over $100 (lower 48 US states)

APO/FPO

We are glad to ship to APO/FPO addresses. All orders will be shipped via USPS.

Checks and Money Orders

We gladly accept checks and Money orders. Age verification may apply. To use this service please phone 1-800-494-9144 and have a customer service representative take your order and give you an accurate total. If paying by check we may require a clearing period prior to shipping your order.

Offers / Promotions

All offers good while supplies last. Promotions and deals may be modified, substituted, or discontinued with the depletion of supplies. Not responsible for typographical errors.